Privacy on the web is a priority. We inform our visitors about the types of information we collect and how we use it. We save messages we think might be needed for customer call back. We only keep email addresses on file for our customer service records. We DON'T sell or give out email addresses to companies.

Utilityflex.com accepts payments on behalf of the Utilities and in turn sends the final amount charged, minus any service fees charged by Utilityflex, to the Utility. Utilityflex does not issue refunds. If you have an issue with the amount charged, please contact your local Utility.